Notes to users of the English version of this document:
- This document is a translation of a Danish version of the document. In the event of any dispute regarding the interpretation of any part of the document, the Danish version of the document shall prevail.
GamerzGrind privacy policy
(last updated on 24/10-22)
1 Introduction
GamerzGrind (hereinafter referred to as "GG", "we" or "us") processes personal data in accordance with this privacy policy. Reference is also made to a separate cookie policy.
The privacy policy describes how GG processes personal data in connection with use of the platform, anti-money laundering measures and marketing.
The privacy policy contains information about GG's processing of personal data when we are the data controller.
GG uses server hosting where portal data is stored, including the collected personal data.
GG has entered into a data processing agreement with the hosting company. See further information on this below.
2. Data responsibility
As data controller, GG is responsible for the processing of your personal data, and we will ensure that the personal data is processed in accordance with applicable legislation.
In connection with the creation of a user on the GG platform and when paying for the purchased service, personal data must be provided. The purpose of this is partly for verification of the user and for use in the further process of the user's purchase of the service. The user must provide the following personal data:
- User name
- Country
3. Data protection
GG collects and processes the personal data solely for the purpose that the consumer can purchase an E-sports service from the coach in question, who is associated with the GamerzGrind mediation platform. GG only collects the personal data that is necessary for the agreed purpose.
The legal entity responsible for the processing of your personal data is GamerzGrind ApS (CVR no. 43 42 59 51). Questions about the processing of personal data can be sent to:
In the case of inquiries about personal data, "Personal data" must be stated in the subject field.
4. Description of the processing of personal data
In connection with the creation of a user on the GG platform and when paying for the purchased service, personal data must be provided. The purpose of this is partly for verification of the user and for use in the further process of the user's purchase of the service, including for use in communicating with you.
The user must provide the following personal data:
- Name
- Country
- Password to be used to access the portal after creation.
When paying, the following must also be stated:
- Payment card information is registered via Stripe Payment. The specified payment card information will only be processed in the payment system Stripe, and will not be forwarded to GG. For a more detailed description of Stripe, please refer to www.stripe.com. Stripe's privacy policy can be viewed at stripe.com/en-dk/privacy.
The purpose of obtaining e-mail is for use in communication between the platform and the user, including for the forwarding of communication between the user and the Trainer, the forwarding of invoices when payment has been completed after the purchased service has been performed. The purpose of information about country is for the coach's correct VAT treatment of the service and GG's correct VAT treatment of the platform's brokerage commission.
Upon creation, the user will receive a confirmation code via e-mail, which must be used to complete the creation in the system.
In connection with the purchase of a service from a coach, after the booking, a text box will be opened, where you can communicate with the coach in question in relation to the final agreement on the time for holding the E-sports lesson. Information provided in the communication between user and coach will be stored as data associated with the system and thus on the server of the hosting company.
The data is hosted by a Danish company and the servers are located in Denmark.
With regard to the data's location of payment information in the Stripe system, please refer to the description of this on stripe.com.
GG passes on the following personal data to the coach for the sake of the further process of purchasing the service, including the final agreement for when the coaching lesson will be held.
- User name
- Means of communication, cf. point 4.3 in business conditions
In connection with the creation of a coach on the mediation platform. The coach must provide the following personal information in the application form:
- Name
- Date of birth
- Previous coaching experience
- Identification
If GG approves the coach and a profile is created, GG obtains the following information from the coach:
- Bank account information for use in transferring the coach's fee for the service sold to the user. The processing of account information is necessary to fulfill the agreement on communication of the price of the service between the user and the coach.
- Copy of photo identification in the form of either a passport or driving license and a public document confirming the coach's address
5. Payment details
GG collects anonymized information linked to your personal payment information held by a third-party payment provider. By submitting your payment information, you give GG permission to access and use this information for, for example, the reversal of payments, if the agreed E-sports lesson should be cancelled. Our third-party payment provider also receives your email address for the purpose of helping us link payments to specific GG users. It also receives information related to your session when the payment was made, including the IP address of the device. This is used by our payment provider for the purpose of identifying high-risk payments and potentially fraudulent payments. GG reserves the right to store the anonymized information that can identify the card with our payment provider. Processing of payment information is necessary for the fulfillment of the purpose of conveying the service between the user and coach (GDPR Article 6, paragraph 1, letter b)) and necessary to comply with a legal obligation (GDPR Article 6, paragraph 1, letter c) ).
6. Inquiries to GG
If you contact us, we will process the information that is necessary to handle your inquiry, complaint, etc.
The personal data that we receive and process originates from you. This information will in particular be general personal data in the form of name and contact information, as well as information included in inquiries to us, complaints, feedback, etc.
The legal basis for processing the information is the balancing of interests rule, cf. the personal data regulation article 6, subsection 1, letter f, as well as possibly establishing, exercising and defending legal claims, cf. the personal data regulation article 9, subsection 2, letter f. The legitimate interest we pursue is the assessment of the inquiries received and providing service, as well as enforcing or defending legal claims.
We store the information in connection with inquiries for a maximum of 3 years, cf. statute of limitations.
7. Marketing
GG may use personal data in connection with marketing initiatives, including to be able to target our communications to you. The targeted communication includes sending out news from the platform.
In this connection, we only process general personal data, including name and e-mail. The personal data that we use originates from yourself.
The legal basis for processing the information is the balancing of interests rule in the Personal Data Regulation, Article 6, subsection 1, letter f. The legitimate interests we pursue are our marketing interest and our interest in targeting the material we broadcast.
8. Use of the platform
When you visit the GG platform, information about your behavior is also recorded through the use of cookies, which is used to adapt and improve our content. Various social media plugins are used, among other things, which make it easier for you to share content from the GG portal on Facebook. For this kind of processing, GG is the joint data controller with the supplier of the third-party cookies in question. You can read more about this in the overview "Cookie policy".
We process your personal data in connection with your use of our website, as described herein, and as further described in the overview "Cookie policy", on the basis of Article 6, paragraph 1 of the Personal Data Regulation. 1, letter f (the balancing of interests rule), where our legitimate interest is to offer you an interesting website that functions optimally and is user-friendly.
You have the option to revoke your consent to cookies, just as you can block cookies in your browser.
9. Only necessary personal data
GG only processes personal data about you that is relevant and sufficient in relation to the purposes defined herein. The purpose is decisive for which type of personal data about you is relevant to us. The same applies to the extent of the personal data we use. We use e.g. no more personal data than is necessary for the specific purpose.
10. Storage and deletion of your personal data
GG stores your personal data for as long as is necessary for the purpose or purposes for which the data is processed. The storage period is set in relation to the obligations GG is subject to according to applicable legislation, public authorities, and to secure documentation.
According to the Bookkeeping Act, we must keep documentation for bookkeeping entries as part of the accounting material. Accounting material is deleted 5 years after the end of the financial year to which the material relates.
For customers where we document identity information for protection against money laundering, we will be obliged to store the information about you, collected in accordance with money laundering legislation, for 5 years after the end of the customer relationship.
11. Your rights as registered
As registered, you have a number of rights that GG, as data controller, is obliged to fulfill. You can thus contact GG and request insight into the personal data that we process about you, just as you can have inaccurate personal data about yourself corrected.
In certain cases, you as a registered person have the right to have your personal data deleted, to have the processing of your personal data restricted, or to object to GG's processing of your personal data. In particular, you have an unconditional right to object to the processing of your personal data for use in direct marketing.
In certain cases, you also have the right to data portability to the extent that the processing is carried out automatically. Data portability implies a right to receive the personal data that you have provided yourself in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another data controller without hindrance.
If you want to make use of your rights as registered, you must contact GG. You will find our contact information above.
There may be conditions or limitations to these rights. It is therefore not certain that, for example, you have the right to data portability in the specific case, as this depends on the specific circumstances in connection with the processing activities.
12. Withdrawal of consent
You can revoke a consent at any time, e.g. to receive our electronic newsletters, where consent is a prerequisite. If you revoke a consent, please be aware that we may not be able to provide the performance or service to which your consent relates. There may also be cases where we are obliged to process your personal data in a certain way, and where we must therefore continue to process your personal data.
13. Complaint to the Danish Data Protection Authority
If you believe that your personal data is being improperly processed, you should first discuss this with GG. If you believe that you - despite a complaint to GG - are not being treated correctly, you can complain to the Data Protection Authority. See the contact information applicable at all times, etc. at www.datatilsynet.dk.